Casino Kingdom » Terms and Conditions

Kingdom Casino Terms and Conditions in Canada

Date of last update: March 13, 2024

Introduction and general information

KingdomCasino (hereinafter the “Website” or “Operator” or “Company” or “We”).

The Company is licensed.

These Terms and Conditions, together with any other policies and any other rules applicable to our betting or gaming products (hereinafter the “Terms”) regulate the usage of the betting or gaming product provided on the Website (“Software” or “Games”) and every other software belonging to or licensed to the Company as may be specified from time to time, and the related enabling internet, URLs, mobile or other software by you (“Services”). Any reference to “you”, “your”, “customer”, “user” or “player” shall mean any person accessing/using the Website or any services available thereon and/or any registered customer of the Website.

By using, visiting and/or accessing any part of the Website and or any sub-domain, website or mobile application that we own or operate and/or registering an account on the Website you agree to be bound by these Terms, and are deemed to have accepted and understood all the Terms.

You should read the Terms carefully, if you disagree with them and/or cannot accept them, please do not use, visit or access the Website.

We may change these Terms from time to time for any reason (including compliance with applicable legislation or requirements of regulators). The current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

Rules and explanations with respect to the games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these Terms by reference.

License given to you and our intellectual property

Under these Terms, the Company provides you with a non-exclusive, personal, and non-transferable privilege to utilize the Website on your personal computer or any other Internet-connected device to access the Software on the Website in order to receive the Services.

The Company and its licensors exclusively own all rights, including copyright, trademarks, intellectual property, and other rights, in the Service, Software and the Website, structure, and organization. Under applicable laws, you are prohibited from copying, distributing, publishing, reverse engineering, decompiling, disassembling, modifying, or translating the Website, or using the Service/Software in any prohibited manner.

All rights not explicitly granted to you are reserved by the Company, which retains complete rights, title, and interest in the Service/Software/Website. You are responsible for any damage, costs, or expenses resulting from any unauthorized use committed by you, and you must immediately inform the Company if you become aware of such misuse by anyone.

The Company reserves any and all rights implied or otherwise, which are not expressly granted to you hereunder and retain all rights, title and interest in and to the Software/Website/Service. You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any unauthorized use. You shall notify the Company immediately upon becoming aware of the commission by any person of any unauthorized use.

Your Account

Legal requirements

Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the Services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any Services available on it.
You are not allowed to register on the Website and use our services if you are a resident of, or accessing the Website from, USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) and sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

Registration of Account

To engage in betting, play Kingdom Casino games, and make deposits, it’s necessary to create an Account on the Website.
Account registration requires you to provide comprehensive, current information including your mobile number, e-mail address, username, and password, along with other essential details requested in the registration form.
When you set up your Account on the Website, you are agreeing to use your actual legal name. We reserve the right to verify the authenticity of the information you submit. Altering this information is generally not permitted, but in specific instances, such as honest errors, you may request data changes by reaching out to the Website’s customer support.
If you are assigned or select a username, password, or any other information as part of our security measures, you must keep this information confidential and not share it with anyone else. We are not liable for any misuse of your Account by third parties resulting from your sharing, whether intentionally or accidentally, of your login details. We will never ask you to disclose your password, nor will we contact you to inquire about password-related security questions.
Employees, past employees of service providers, their affiliates, and family members of the Company are prohibited from registering accounts on the Website and from using the Services/Software. Breaking this rule leads to permanent account closure, and such accounts will be treated as fraudulent. Any gains from these activities will be confiscated, and only the deposited funds will be returned to the account holder.
Your Account, including any associated assets such as account ownership, winnings, deposits, bets, and related rights or claims, cannot be transferred, sold, or pledged to anyone else. This prohibition extends to, but is not limited to, actions like encumbering, pledging, assigning, creating a usufruct, trading, brokering, hypothecating, or gifting in collaboration with a fiduciary or any third party, whether a company, individual, foundation, or association, in any form whatsoever.

Account Issues

After creating your account, you should not expose your login and password to the third parties. If you for some reason forget your password, you can restore your password by clicking the button “Forgot Password”.

Should you suspect that someone else knows your personal details, or if you believe another user is gaining an unfair advantage through cheating or collusion, you are required to inform us of your suspicions.

We hold the right to invalidate any bet or transaction, either partly or wholly, at our discretion, if we identify that any of the following situations have arisen:

The Account holder or their associates might be in a position to sway the outcome of an event;
The Account holder or their associates are circumventing the rules of the Website, either directly or indirectly;
The outcome of an event or bet has been influenced by illegal activities;
Event odds have been significantly altered due to public announcements about the event;
Bets were placed and accepted during times when technical issues affected the Website, which would not have been accepted under normal circumstances;
Bets were offered, placed, or accepted due to errors such as misprints, technical glitches, human mistakes, force majeure, or other similar reasons.

If we decide to close or suspend an Account for any reason, we reserve the right to also close any subsequent Accounts that may be opened by the same individual, using the same device, address, payment wallets, or credit cards, and to void/cancel all bets and transactions associated with those Accounts.

We might provide two-factor authentication (2FA) as an extra layer of security against unauthorized access to your Account. You are responsible for safeguarding your login details and ensuring they are not accessible to others.

Warranties upon Account Registration

By registering the Account on the Website you undertake, declare, and warrant that:

You confirm that you are at least 18 years old, or the higher age of majority as required by your jurisdiction’s laws, and are legally permitted to engage in the games on the Website according to your local laws.
Your use of this Website and Account is solely for authentic participation in the games, without any financial or other ulterior motives. Your involvement in the games is purely for personal, non-professional leisure and enjoyment.
You are participating in the games on your own behalf and not representing anyone else.
You are neither a resident of nor accessing the Website from regions including USA, Netherlands, France, United Kingdom, Australia, Spain, Austria, Comoros, Germany, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) or sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
All information you provide us is accurate, complete, and current, and you will promptly inform us of any changes to this information.
You are solely responsible for declaring and paying any applicable taxes on winnings under the laws relevant to you.
All funds you deposit into your Account are legally obtained and free from any connection to unlawful activities.
You acknowledge the risk of monetary loss when participating in the games using funds in your Account.
You will not engage in fraudulent, collusive, fixed, or illegal activities in connection with your or others’ participation in the games and will not use any software, techniques, or devices to influence game outcomes. We reserve the right to close your Account or disqualify your game participation in case of such activities.
For all transactions into and out of your Account, you will use only credit cards and financial instruments legally owned by you.
The software we provide you is our property or that of third parties, protected by copyright and other intellectual property laws. You may use the software solely for personal, recreational purposes, following all the rules, terms, and conditions we set, and in compliance with all applicable laws and regulations.
Games on the Website should be played with the same etiquette as in any other environment. You should be polite to other players and our representatives, avoiding rude or obscene comments, including in chat rooms.
You do not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

3.5. Account closure

You can close your Account at any time. To do so, ensure all open bets are canceled, if any, and then reach out to the Website’s customer support via Live Chat and provide a reason and timeframe. The Account will be effectively closed once all games are terminated. If your decision to close the Account is due to concerns about potential gambling addiction, please inform us of this reason.
When you request a permanent account closure, the duration of the closure period is 30 days. After that timeframe, you may request reactivation of the account through the support department’s live chat or email.
The method of repayment for any balance will be determined solely at our discretion.
We hold the right to terminate your Account and refund the available withdrawal balance, after deducting relevant charges, based on our sole discretion and without any requirement to provide a reason or prior notice.
Any bonus amounts in your Account that remain unused within 1 month from the date of issuance are subject to cancellation and removal at our discretion.
In cases of suspected fraud, we reserve the right to withhold withdrawal claims, leading to the suspension of your Account and non-processing of the payment.
We will conduct reviews of all player Accounts and categorize them as we see fit. Should a player be identified as a “bonus hunter” or “bonus abuser,” all corresponding winnings and bonuses will be nullified, and their Account will be suspended with no payment processed.

Deposits

If you to play with real money, you must deposit funds into their account using one of the methods listed on the Website. You must ensure that the funds they deposit are not derived from any criminal or unauthorized activities. You declare with each deposit that the to be deposited funds rightfully belong to you and that these funds have not been obtained or are derived from any illegal means. We retain the right to request additional source of funds based on a case-by-case basis.

Deposits can be made in various currencies, depending on the registered country and currency. The available options will be displayed on the website at the time of deposit.

The Company is not a financial institution, does not offer interest on deposits or winnings, and does not include deposits or winnings in any banking insurance system. Accounts are not insured or guaranteed by any banking or similar insurance system, and the Company does not operate as a currency exchange.

All the Account transactions are processed in the currency selected by the player for specific activities on the Website. Thus, the crediting and payout of winnings will only be in the currency in which the bets were made.

The Company reserves the right to set limits on the minimum and maximum amounts for a single deposit transaction, daily limits, or other restrictions at its discretion. Deposit amounts may vary based on the chosen method, Account level, or other conditions.

Deposited funds will appear in the Account only after the payment is processed, with processing times varying according to the payment system used.

You must use payment methods registered in their name; third-party payment methods are prohibited. Deposits should come from a personal account, not a business account. If a deposit is made using a prohibited method, we may deem it invalid, and any winnings from that deposit may be voided.

If funds are mistakenly credited to an account, you must immediately notify the Company. Failure to do so may result in winnings being deemed invalid, and all bets may be considered void, irrespective of the time elapsed between the error and its discovery.

You should deposit funds solely for placing bets. If deposits are made for purposes other than using the Services, we reserve the right to cancel the deposit, recover processing costs from you, suspend or close the Account, and potentially report the matter to relevant authorities.

You must inform the Company of any changes in payment details, including loss or theft of payment instruments or identity fraud on their payment account.

You cannot perform chargebacks, reversals, or cancellations on their account. Any losses incurred due to such activities are the player’s responsibility.

We are not liable for payment amount changes due to currency fluctuations.

You agree that deposits may be processed directly by the Company or through a payment provider or other third party.

For cryptocurrency deposits, you must use the wallet credentials valid at the time of deposit. We may change wallet credentials and wallets periodically for security reasons. You should not reuse old wallet addresses without confirmation from the Company’s support team. Failure to contact the support team before depositing funds may result in the loss of funds and them not being credited to the player’s account.

Bets

Bets can only be placed within the limits of the current Account balance.

If you are unable to cover a bet due to insufficient funds, you will not be able to place that bet. It is your responsibility to track the Account balance and manage the funds required for any payments, as well as fees and charges incurred during the deposit.

You are limited to betting an amount no greater than the lesser of your account balance or the set betting limits. We reserve the right to set these minimum and maximum bet limits and will commkingdomcate these limits clearly on the Website when the player attempts to place a bet.

We assume no responsibility for bets placed or games played by a player who does not understand the terms or operation of the game.

You recognize that they bear full responsibility for any losses incurred and cannot hold the Company, its affiliates, or their respective directors, officers, or employees accountable for any gambling losses.

Winnings deposited into the Account can either be used to place additional bets or withdrawn as per the player’s discretion.

The maximum amount you are eligible to win per day is strictly limited to € 100,000 (or currency equivalent). Any winnings exceeding this daily limit will be adjusted accordingly to comply with this term. This limitation applies to all winnings derived from any bets, wagers, bonuses, or promotional activities within a single calendar day.

Withdrawals

For your first withdrawal request, you may be asked submit your KYC documents as outlined below. Additional requirements may apply depending on the payment channels.

We may alter the maximum withdrawal amount for each payment system per transaction at any time without prior notice.

Withdrawal requests will only be processed after fulfilling all wagering requirements.

Withdrawal of funds labeled as “Bonus” or those in aborted games is not possible.

Withdrawals may be denied if the total bet amount is less than the last deposit amount. The initial deposit must be wagered at least once before withdrawal.

Withdrawal requests are typically processed within three (3) banking days unless otherwise notified to you. However, processing times may extend due to payment channels, additional account verifications, or public holidays.

Withdrawals cannot exceed the current Account balance.

Canceled withdrawals will return funds to your Account for use. We are not responsible for any losses incurred following a withdrawal cancellation, whether initiated by you or us.

Our products are consumed instantly during gameplay; hence we cannot offer refunds, returns, or service cancellations once a game is played. Real money used in games is deducted from your Account immediately.

Only one pending withdrawal per payment method is allowed at a time. Moreover, you may make only one withdrawal request per 24-hour period, depending on the method.

If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay table, or human error or otherwise, the amount will remain our property and will be deducted from your Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owned by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

Minimum withdrawal amount for bank and E-wallet/Cryptocurrency is € 100 (or currency equivalent)

The daily withdrawal limit is € 1,000 (or currency equivalent).

The weekly withdrawal limit is € 2,000 (or currency equivalent).

You acknowledge that the funds in your account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your Account.